26 July, 2010

Adventures in Tour Organizing

It's not exactly a Hostel Incident Report because there was no actual incident. Just the same though, I feel like I ought to share with you this email exchange with a guy who recently tried to book a seventeen person band at the hostel. None of the questions / requests he makes are that out of the ordinary, but he does fail to pay attention to any of my responses.
Request Information

Hello my name is Xxxxx Xxxxxx tour assistant of the band.

We will play at Nuevo Rodeo on August 12th, 2010, so we are looking for a Hotel near the venue.

We are 17 people traveling and will stay only for a night. Or requests are:

We have 2 options (please send us a quote per option)

1. Double or triple rooms 1 person for each bed.

3. Double or triple room for 1 person on each bed and a rollaway bed for an other person, (the cheapest combination please).

Do you have safe deposit box, storage area and what are the amenities?

*If you have bunk rooms we need all room only for us.

Check inn August 12th, 10 AM
Check out August 13th, 1 PM

Thank you and regards.


Xxxxx Xxxxxx
US Booking Assistant
(xxx) xx.xx.xx.xx.xx


www.xxxxxxxxxxxxx.us
I don't actually respond to him in orange text, but I will present it that way here to make it a little easier to read.
Re: Request Information

I will try to answer your questions / address your concerns in order.

> Hello my name is Xxxxx Xxxxxx tour assistant of the band.
Which band?

> We are 17 people traveling and will stay only for a night. Or requests are:
> We have 2 options (please send us a quote per option)

> 1. Double or triple rooms 1 person for each bed.
(There was no "2" in your original email, so please don't think I'm skipping a point.)
> 3. Double or triple room for 1 person on each bed and a rollaway bed
> for an other person, (the cheapest combination please).
We have only one three-person room that would accommodate one person per bed. Our double rooms feature one bed for two people; ideal for couples. We also do not have rollaway beds and frown upon filling a room beyond its capacity as we have to comply with local fire codes.
We will also need to know how many of each gender are in the party so we can arrange to have them in the appropriate dormitory.


> Do you have safe deposit box, storage area and what are the amenities?
We do not have a safe deposit box or a storage area. Please specify what amenities you need and we can tell you if we provide them.

> *If you have bunk rooms we need all room only for us.
You can have a dormitory to yourself only if you purchase all of the beds, regardless of how many people will be occupying it. If there are unoccupied beds in the dormitory and you did not purchase them, we will sell them to interested customers.

> Check inn August 12th, 10 AM
Check in time is strictly from 1PM to 10:30PM. We do not accommodate any check ins outside of this time frame.

> Check out August 13th, 1 PM
Check out is any time before 11AM. Guests who do not check out before 11AM are charged for an additional day.

*****************

Minneapolis International Hostel
xxxx xxxxxxx xxxxxx xxxxx
Minneapolis, Minnesota xxxxx
xxx.xxx.xxxx
www.xxxxxxxxxxxxxxxxx.com
Book online at xxxxxxxxxxx.com
He obviously got this email because he answers my initial question. Apparently, he stopped reading after that. Note that he includes the quote of my email in his.
Re: Request Information

Thanks,

We are Xxxxxxx Xxxxxx band from Mexico.

How much is the rate for the triple rooms?

Do you have storage area, for us is very important to keep safe our stuff.



El 21/07/2010, a las 07:50, xxxxxxxxxxxx@xxxxxxxxxxxxxxxxx.com escribió:

> I will try to answer your questions / address your concerns in order.
>
> > Hello my name is Xxxxx Xxxxxx tour assistant of the band.
> Which band?
>
> > We are 17 people traveling and will stay only for a night. Or requests are:
> > We have 2 options (please send us a quote per option)
>
> > 1. Double or triple rooms 1 person for each bed.
> (There was no "2" in your original email, so please don't think I'm skipping a point.)
> > 3. Double or triple room for 1 person on each bed and a rollaway bed
> > for an other person, (the cheapest combination please).
> We have only one three-person room that would accommodate one person per bed. Our double rooms feature one bed for two people; ideal for couples. We also do not have rollaway beds and frown upon filling a room beyond its capacity as we have to comply with local fire codes.
> We will also need to know how many of each gender are in the party so we can arrange to have them in the appropriate dormitory.
>
> > Do you have safe deposit box, storage area and what are the amenities?
> We do not have a safe deposit box or a storage area. Please specify what amenities you need and we can tell you if we provide them.
>
> > *If you have bunk rooms we need all room only for us.
> You can have a dormitory to yourself only if you purchase all of the beds, regardless of how many people will be occupying it. If there are unoccupied beds in the dormitory and you did not purchase them, we will sell them to interested customers.
>
> > Check inn August 12th, 10 AM
> Check in time is strictly from 1PM to 10:30PM. We do not accommodate any check ins outside of this time frame.
>
> > Check out August 13th, 1 PM
> Check out is any time before 11AM. Guests who do not check out before 11AM are charged for an additional day.
>
> *****************
>
> Minneapolis International Hostel
> xxxx xxxxxxx xxxxxx xxxxx
> Minneapolis, Minnesota xxxxx
> xxx.xxx.xxxx
> www.xxxxxxxxxxxxxxxxx.com
> Book online at xxxxxxxxxxx.com

Xxxxx Xxxxxx
US Booking Assistant
(xxx) xx.xx.xx.xx.xx


www.xxxxxxxxxxxxx.us
At this point, I'm just lazy and don't even think of removing the quoted text, so it looks like I'm a double dick when I come back with:
Re: Request Information

> How much is the rate for the triple rooms?
As I have already stated, we have only one three-bed room.

> Do you have storage area, for us is very important to keep safe our stuff.
As I have already stated, we do not have a storage area.

> El 21/07/2010, a las 07:50, xxxxxxxxxxxx@xxxxxxxxxxxxxxxxx.com escribió:

I will try to answer your questions / address your concerns in order.

>> > Hello my name is Xxxxx Xxxxxx tour assistant of the band.
Which band?

>> > We are 17 people traveling and will stay only for a night. Or
>> requests are:
>> > We have 2 options (please send us a quote per option)

>> > 1. Double or triple rooms 1 person for each bed.
>> (There was no "2" in your original email, so please don't think I'm
>> skipping a point.)
>> > 3. Double or triple room for 1 person on each bed and a rollaway bed
>> > for an other person, (the cheapest combination please).
We have only one three-person room that would accommodate one person
per bed. Our double rooms feature one bed for two people; ideal for
couples. We also do not have rollaway beds and frown upon filling a
room beyond its capacity as we have to comply with local fire codes.
We will also need to know how many of each gender are in the party
so we can arrange to have them in the appropriate dormitory.

>> > Do you have safe deposit box, storage area and what are the amenities?
We do not have a safe deposit box or a storage area. Please specify
what amenities you need and we can tell you if we provide them.

>> > *If you have bunk rooms we need all room only for us.
You can have a dormitory to yourself only if you purchase all of the
beds, regardless of how many people will be occupying it. If there
are unoccupied beds in the dormitory and you did not purchase them,
we will sell them to interested customers.

>> > Check inn August 12th, 10 AM
Check in time is strictly from 1PM to 10:30PM. We do not accommodate
any check ins outside of this time frame.

>> > Check out August 13th, 1 PM
Check out is any time before 11AM. Guests who do not check out
before 11AM are charged for an additional day.

*****************

Minneapolis International Hostel
xxxx xxxxxxx xxxxxx xxxxx
Minneapolis, Minnesota xxxxx
xxx.xxx.xxxx
www.xxxxxxxxxxxxxxxxx.com
Book online at xxxxxxxxxxx.com
The quoted text, it turns out, is useful for absolutely not paying any fucking attention to, which is probably why he discarded it.
Re: Request Information

Ok,

So whats the rate of the doubles?




Xxxxx Xxxxxx

US Booking Assistant

(xxx) xx. xx. xx. xx. xx



www. xxxxxxxxxxxxx.us
What can I tell him but, you know, what I already told him?
Re: Request Information

As I believe I indicated in my first reply to you, we have only three double private rooms and each of those is one bed for two people, ideal for couples.
No. I didn't include the signature this time. I kind of want him to either reread the first email and make an informed decision or quit pestering me. He decides to go with the latter option. And for some reason includes four attachments in his email that I aint opening.
Re: Request Information

Oh sorry I was not understanding.

Well thanks any way

Xxxxx

El 23/07/2010, a las 11:19, xxxxxxxxxxxx@xxxxxxxxxxxxxxxxx.com escribió:
As I believe I indicated in my first reply to you, we have only three double private rooms and each of those is one bed for two people, ideal for couples.
Xxxxx Xxxxxxx
US Booking Assistant
(xxx) xx.xx.xx.xx.xx

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